B. Refund & Cancellation Policy

Last updated: 26 June 2026

This policy explains when refunds are available, how cancellations work for cohort programs, and what happens if you are on a payment plan. Please read it carefully before enrolling.

This Refund & Cancellation Policy applies to all purchases of our programs, including the The Whole Dancer founding cohort and any other courses, memberships, or coaching (collectively, “Programs”).

Nothing in this Policy is intended to limit any rights you may have under applicable South African consumer protection law.

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1. Cohort Programs (e.g. The Whole Dancer)

1.1 Refunds after purchase (before the cohort starts) You may request a refund within 7 days of your original purchase date, provided that the cohort has not yet started. In that case, we will refund 100% of the amount you paid, less any non‑refundable processing fees charged by third‑party payment providers.  After this 7‑day period, or once the cohort has started (whichever happens first), we do not offer refunds, except where required by law.

1.2 Refunds after the cohort starts
Because we reserve your seat and provide live coaching, group interaction, and access to digital materials, we do not offer refunds once the cohort has started, except where required by law.

This applies even if:

• You do not attend live calls
• You choose not to use the materials
• Your circumstances change
• You do not achieve the results you hoped for

1.3 Transfers and deferrals
In some cases, at our sole discretion, we may allow you to:

• Transfer your place to a later cohort, or
• Receive a partial credit towards a future program

We are not obligated to offer transfers or credits and will consider them case-by-case.

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2. Digital Products and Self-Paced Courses

For standalone digital products or self-paced courses (if offered), all sales are generally final, unless a specific refund guarantee is clearly stated on the sales page.

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3. Payment Plans

3.1 If you join a Program using a payment plan, you are responsible for completing all scheduled installments, unless we agree otherwise in writing.

3.2 If you miss payments or fail to complete a payment plan, we may suspend or revoke your access to the Program, without any obligation to refund amounts already paid.

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4. How to Request a Refund (where allowed)

To request a refund or cancellation where it is permitted under this Policy, email us at [email protected] with:

• Your full name
• The email address you used to enroll
• The name of the Program
• The date of purchase
• Your reason for the request

We aim to respond within 5 business days.

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5. Payments via Third-Party Platforms

Payments may be processed through third-party providers (such as Whop, Checkout Joy, or others). Any refunds that are approved will be processed using the same method of payment where possible and may be subject to those providers’ own terms, processing times, and fees.

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6. Contact

If you have any questions about this Refund & Cancellation Policy, please contact:

Beyond Stages
Email: [email protected]